Refund Policy

Refund Policy

 

Welcome to Kajaro Designs! We're committed to providing you with high-quality products and a seamless shopping experience. In the unlikely event that you're not completely satisfied with your purchase, our Refund Policy is here to guide you through the process.

 

  1. Eligibility for Refunds:

 

We offer refunds on products that meet the following criteria:

 

Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Support team within 7 days of receiving your order. We may request photos or other evidence to assess the situation.

 

Incorrect Items: In case you receive an item different from what you ordered, please notify us within 7 days of delivery, and we will arrange for a replacement or refund.

 

  1. Non-Eligible Items for Refunds:

 

Certain items are not eligible for refunds:

 

Change of Mind: If you simply change your mind about a purchase or decide that the item no longer suits your needs, we do not offer refunds in such cases. We recommend reviewing product details and specifications before making a purchase.

 

Custom or Personalized Orders: Items that are custom-made or personalized according to your specifications are non-refundable unless they arrive damaged, defective, or incorrect.

 

Used or Worn Items: We cannot process refunds for items that have been used, worn, or altered after delivery.

 

  1. Return Process:

 

To initiate a refund request, follow these steps:

 

Contact our Customer Support team at support@kajarodesigns.com within 7 days of receiving your order. Provide your order number, a description of the issue, and any relevant evidence (photos, videos, etc.).

 

Once your refund request is approved, you will receive instructions on how to return the item.

 

Ensure that the item is securely packaged for return shipment to prevent damage during transit.

 

Once we receive and inspect the returned item, we will process your refund. The refund will be issued using the original payment method and may take a few business days to appear in your account, depending on your bank's processing time.

 

  1. Shipping Costs:

However, if the reason for the refund is a change of mind or a non-eligible item, the customer will be responsible for return shipping fees.

 

  1. Contact Us:

 

If you have any questions or concerns about our Refund Policy, please don't hesitate to contact our Customer Support team at support@kajarodesigns.com. We are here to assist you and ensure your shopping experience is enjoyable.

 

Please note that our Refund Policy is subject to change without prior notice. It's recommended to review this page periodically for updates.

 

Thank you for choosing Kajaro Designs for your shopping needs!